Voted Best Tenant’s Support and Advice Service at 2016 Housing Excellence Awards


Young and inexperienced residents with a history of homelessness or being in care can have real trouble adapting to life as a tenant. Without the basic skills needed to live independently, they risk eviction from accruing rent arrears, getting into disputes with their landlords and neighbours, building up personal debt and becoming isolated within their community.

Our programme begins as a young person starts their new tenancy. It is made up of six weekly sessions that are one hour long. Our curriculum targets the skills and behaviours needed to ensure a successful transition to independence.

We know young people can face deep-seated problems that take real resilience to overcome. As well as teaching the basics of how to make a budget or cook a healthy meal, we encourage young people to talk about their lives, identify their aspirations and make realistic plans to achieve them.

Key Features

Format: Flexible 1-to-1 support
Duration: from 6 weeks to 1 year
Location: Outreach in London
Target group: 18-25 year olds
Delivered by: expert mentors
Resources: Welcome Pack

Outcomes Measured

  • Improvement in financial, tenancy management and life skills;
  • Increased tenancy sustainment;
  • Increased knowledge of and access to community services.

 How it works

Tailored, practical support

Our sessions are delivered 1-to-1 by a trained, experienced mentor. Each programme begins with an assessment that helps to gauge the young person’s skill level and where they might need support.

The curriculum

Our curriculum is designed to tackle the main causes of eviction and tenancy failure. It covers 4 areas:

  • managing money
  • maintaining a tenancy
  • looking after your wellbeing
  • navigating local services

Cleverly designed resources

Each young person receives a Settle welcome pack including spending diaries, calendars and other useful tools to get them organised in their new home.

Our resources are co-designed with previous participants to ensure the programme reaches young people at their level. They prompt participants to become more aware of issues linked to their tenancy and promote positive behaviour change.


In March 2015 we launched our first pilot in partnership with Origin Housing, working with 10 vulnerable young people moving into their first home.

To date:

  • 100% of our participants have gone on to sustain their tenancies or have a positive move
  • 84% of participants who attended the first session went on to complete the programme
  • 9/10 participants strongly agreed that they felt more prepared to live independently
  • £53,000 of social value created (calculated using HACT social value calculator)

If you’re interested in working with us, get in touch via